FAQ

Questions, answered.

33 questions covering onboarding, the AI itself, after-hours, pricing, integrations, and privacy. If yours isn't here, book a demo and we'll answer it live.

Getting started

How Atomic Apps AI plugs into the business you already run.

How does Atomic Apps AI work with my existing phone number?
We forward your existing business number to our AI receptionist using a one-line setting in your phone provider's dashboard (or your carrier does it for you). Nothing changes for your customers — they call the same number they always have. The AI answers in under 2 seconds, books appointments, and texts you a summary.
How long does setup take?
We onboard you in 14 days end to end. Most of that is us — building your scripts, training the AI on your services, integrating your calendar, and dry-running calls with you. The actual work on your side is roughly 2–3 hours spread across the two weeks.
Do I need to change my phone number or buy hardware?
No. You keep the number you've always had. There's no hardware to install — the receptionist runs entirely in the cloud and answers calls forwarded from your existing number.
Can I try it before I commit?
Yes. Book a demo and we'll dial AIRIN live, in front of you, using a workflow like yours. If the fit is right, we'll explain the available pilot and onboarding options before you commit.
What happens during the 14-day onboarding?
Day 1 — kickoff call where we capture your services, hours, holidays, and edge cases. Days 2–7 — we build and tune your AI scripts and integrate your calendar. Days 8–13 — supervised live calls with weekly reviews. Day 14 — formal handoff and a 30-day check-in scheduled for the next month.

The AI receptionist

How the AI sounds, what it can do, and what it can't.

What does the AI sound like?
Clear, calm, professional — closer to a polished call-center agent than a robotic IVR. You'll hear it on the demo call before you sign anything. We use neutral, non-cloned voices on purpose so customers know they're talking to a digital receptionist.
Can it handle Spanish or other languages?
English and Spanish are supported today. If you need another language, ask us during the walkthrough and we'll confirm what is available for your workflow before launch.
What if a customer asks something the AI doesn't know?
It admits it doesn't know, captures the question with the customer's contact info, and either (a) transfers to a human if you're available, or (b) promises a callback and texts you the question. The AI never guesses or invents answers — that rule is non-negotiable.
Can the AI book appointments directly into my calendar?
Yes. On supported plans and calendar setups, AIRIN can check availability, book the slot, send a confirmation, and add the event to your calendar. We verify the connection and booking rules during onboarding so the public site never promises an integration your workflow cannot use.
Can AIRIN take payments over the phone?
Yes. When a caller needs to pay, AIRIN texts them a secure payment link right on the call — so card details are never spoken aloud or stored on our side. The customer taps the link and pays, and the money is deposited straight into your own Stripe account.

Website chat and VIA

What AIRIN can know and do while a visitor is on your website.

What can VIA do on my website?
VIA can answer from your approved business knowledge, search a connected product catalog, show relevant products, open the exact page, and fill visible forms. With a configured commerce connection, it can also help build a cart or place an order while keeping the visitor informed.
Can VIA respect user roles and permissions?
Yes. In an authenticated experience, your application can provide verified identity, role, and permission context so VIA limits what it reveals and which actions it offers. Public visitors stay within the public knowledge scope, and your application remains responsible for authentication and authorization.
Are catalogs, carts, orders, and permission-aware access included automatically?
Not automatically. VIA website voice is included with Max, while advanced catalogs, commerce actions, authenticated context, custom permission rules, and ongoing maintenance are scoped around your systems and may add setup or recurring cost.

Calls and handling

How the AI handles calls, after-hours, and the rest.

What happens after hours?
The AI answers 24/7. After-hours calls follow the rules you set: book non-urgent jobs into the next business day, escalate emergencies (with a definition you provide) to your on-call number, and text you a summary of every call by the time you wake up.
How does it handle emergency or urgent calls?
You define what counts as an emergency — for HVAC, that's usually 'no heat' or 'water leak'; for plumbing, 'sewer backup' or 'flooding'. When the AI detects one, it skips the booking flow and either dials your on-call cell directly or texts the urgent details so you can call back in under a minute.
Can the AI transfer to a real human?
Yes. If your office is open and a customer asks for a person, the AI does a warm transfer — it tells you who's calling and why before connecting. If nobody picks up, the AI stays on the line, finishes the conversation, and books the appointment or captures the lead.
What gets logged from each call?
Caller's number, call duration, why they called, what the AI did (booked / transferred / captured), the recording, the transcript, and any appointment created. All of it is searchable in your dashboard and exportable.

Business fit

How AIRIN adapts to different service businesses.

Which industries do you support today?
AIRIN is built for service businesses rather than a short industry list. We support appointment-driven businesses, professional services, field-service operators, quote-driven teams, insurance agencies, and law firms through guided onboarding. The examples on our site show common configurations, not the limits of the platform.
Will you build for my industry if it's not listed?
Your industry does not need its own landing page for AIRIN to be a fit. Tell us what callers need, what AIRIN should complete, which systems are involved, and where a human must step in; we'll map the workflow and tell you what can launch now.
Do you handle medical or dental practices?
Not for protected health information today. Medical and dental practices require a readiness review, and we will not claim HIPAA support or accept protected health information until the necessary agreements, safeguards, and verification are complete.

Pricing and contracts

What you pay and what you're committing to.

How is pricing structured?
Three monthly plans — Reception, Pro, and Max — combine an included talk-minute allowance with a published overage rate. Reception starts at $59 per month; compare the current allowances, features, and rates on the pricing page.
Are there long-term contracts?
No long-term contract. The standard plans are month-to-month, and you can change or cancel your plan according to the current billing terms shown at signup.
What's included in each tier?
Reception is the straightforward answer-and-capture starting point. Pro adds connected front-office work such as booking, calendar sync, live transfer, and recording. Max is for higher volume and advanced capabilities; the pricing page shows the current feature gates before you choose.
What happens if I cancel?
We disconnect the AI from your number on a date you choose, you get an export of every call log, recording, and appointment, and that's it. We keep aggregated, de-identified data for our own quality work; the rest is deleted after 30 days unless you ask sooner.

Integrations

What we plug into today.

What calendar systems do you integrate with?
Google Calendar and Microsoft 365 / Outlook, both two-way today. If you live in a vertical-specific scheduling tool (ServiceTitan, Housecall Pro, Jobber, Practice Better, etc.), ask during the demo — we can usually connect it.
Do you integrate with my CRM or field service software?
We don't have a direct, automatic integration live for a specific CRM/FSM platform yet. If your tool has a public API or a Zapier presence, we can typically connect it via webhook. If not, we capture everything into your dashboard and you export.

Privacy and security

Where your data lives and who can see it.

Are calls recorded? Who can hear them?
Yes — recording is on by default for quality and dispute resolution. Only you and members you authorize on your team can hear them. We disclose recording to callers per state law (we handle the disclosure for you in the AI greeting).
Is my customer data private and secure?
Your business's data is isolated from every other business on the platform — different customer, different walled garden. Data is encrypted at rest and in transit, hosted in US data centers, and we never sell or share it. Each business owns its data and can export or delete it anytime.
Are you HIPAA-compliant?
Not today, and we won't claim to be until the required agreements, safeguards, and verification are complete. We do not currently onboard medical or dental workflows that involve protected health information.
What about GDPR or international customers?
We're US-based and built around US privacy law (CCPA, state-by-state recording rules). EU residents calling a US business are honored per CCPA-equivalent rights — request access, request deletion, etc. Email hello@atomicapps.ai and we'll handle it within 30 days.

Your dashboard

What you and your team actually see and do day to day.

Where do I see the calls and appointments the AI handled?
In your Atomic Apps AI dashboard — call log, transcripts, recordings, and appointment list, all searchable and filterable. There's a daily summary email and an SMS digest if you'd rather not log in. Mobile-first by design — most operators check it from their phone.
Can my whole team have access?
Yes. Owner, manager, dispatcher, and viewer roles out of the box, with permissions tuned to each role (dispatchers can edit appointments, viewers can only read, etc.). Adding or removing teammates is a 10-second admin task.
How do I get notified about important calls?
Three ways, all configurable: SMS to your cell for emergencies, email digest for the daily summary, and a real-time desktop notification if you keep the dashboard open. You decide what counts as 'important' during onboarding.

Still have a question?

Book a demo — about 15 minutes. We'll dial the AI live, on a real number, and you can ask whatever you want.

Book a demo