A voice experience that helps customers find it and get it done.
VIA is a voice interface to the same AIRIN business brain behind your other customer channels. It gives visitors another way to navigate, find information, and complete supported tasks while respecting the knowledge and access boundaries you configure.
A preview of the on-site voice widget.
Voice with context
It understands more than the page in front of it.
VIA combines voice-guided navigation with the broader knowledge, catalogs, permissions, and operating guidance your business connects to AIRIN. It complements — rather than replaces — an accessible website and its keyboard, screen-reader, and semantic foundations.
Business knowledge
Products, services, policies, pricing guidance, locations, FAQs, curated Q&A, and other approved information.
Catalog and page discovery
VIA can search approved product information, compare relevant options, show products, and open the exact page instead of making visitors hunt through menus.
Forms, carts, and orders
VIA can fill visible forms and connect to approved commerce workflows to help build a cart or place an order when that experience is configured.
Knowledge that grows
Teach it new offerings, answers, rules, and exceptions as the business changes instead of being limited to a one-time page scan.
Intelligent conversation
Speak naturally. Get a relevant next step.
Another way to navigate
Visitors can ask for information, pages, or supported tasks by voice instead of relying only on menus or typing.
Finds the exact product or page
It can search approved catalogs and site knowledge, explain relevant options, show products, and open the exact page a visitor needs.
Completes guided website actions
It can fill visible forms and, with the right commerce connections, help build a cart or place an order while keeping the visitor in control.
Keeps the right boundaries
In authenticated experiences, answers and available actions can be limited by verified user role so protected knowledge stays within its intended audience.
Context-aware access
The right answer for the person asking.
When VIA is placed inside an authenticated experience, the host application can provide verified identity and role context. The voice experience can then limit the knowledge it reveals and the actions it offers for a customer, employee, manager, partner, or another defined role. Public visitors remain within the public knowledge scope. These controls complement — and do not replace — the application's authentication and authorization.
Advanced catalogs, commerce actions, authenticated context, custom sources, role design, and ongoing maintenance are scoped with you and may affect setup or ongoing cost.