Website chat powered by your complete business knowledge.
It uses the same AIRIN business brain behind your other customer channels. Add your products, services, policies, FAQs, curated Q&A, locations, and operating rules — then keep teaching it as your business grows.
Included with every AIRIN plan
More than web pages
Teach AIRIN what a great team member should know.
Your website can be one source, but it is not the limit. We organize the knowledge AIRIN needs to represent your business accurately and help customers take the right next step.
Company and brand
Your story, locations, hours, service areas, tone, and the details that make your business distinct.
Products and services
What you offer, who it is for, important options, requirements, and approved pricing or availability guidance.
FAQs and curated Q&A
Common questions plus the answers your team wants AIRIN to give — including knowledge that is not public on your site.
Policies and processes
Scheduling rules, deposits, preparation, cancellations, warranties, intake steps, and other operating details.
Qualification and routing
What to ask, how to recognize fit or urgency, and when to book, capture details, or bring in a person.
Ongoing updates
New offerings, revised answers, seasonal information, and the changes AIRIN should learn as your business evolves.
A useful conversation
From first question to the right next step.
Web Chat does more than return an answer. It can gather context and move the visitor into an approved customer workflow.
Ask naturally
The visitor explains what they need in their own words.
Answer with context
AIRIN uses the approved knowledge and rules behind your business.
Capture and qualify
It collects the useful details your team needs to continue.
Book or hand off
The conversation reaches the configured next step without a dead end.
From knowledge to action
One business brain, working on your website.
Powered by the AIRIN brain
Web chat draws from the approved knowledge and rules your business has taught AIRIN, not just the words published on your website.
Answers from approved knowledge
Visitors get clear, consistent answers grounded in the products, services, policies, Q&A, and operating details you provide.
Learns the details that matter
Teach it locations, service areas, qualification rules, common exceptions, and when a conversation should move to your team.
Turns understanding into action
It can capture the request, guide a visitor to booking, or hand off the conversation with useful context instead of creating a dead end.
Your team stays connected
A customer asks. Your team gets the alert.
The installable AIRIN tenant app works across mobile, tablet, and desktop. When a visitor asks for a person, available team members can be alerted, open the conversation, and reply without losing the history AIRIN already collected.
Alerts open the conversation
With notifications enabled, browser push and in-app alerts take an available team member directly to the customer who needs help.
Reply from the tenant app
Claim the handoff, chat with the customer, share the next page, and keep the conversation moving from the same workspace.
Every exchange stays tracked
Customer messages, team replies, timestamps, ownership, and status remain in Communications alongside the rest of the customer history.
New Web Chat
nowA website visitor asked for a team member. Tap to open the conversation.
AIRIN
Customer chat
Website visitor
Live · Commercial services
AIRIN tenant app
Communications
Live queue
Website visitor
Can someone help with a commercial installation?
Jamie R.
Booking question · AIRIN
Website visitor
Commercial services page
Saved to Communications · assigned to you
Security by configuration
Useful answers without opening every door.
Web Chat can serve a public website or a secure, authenticated experience. You define the approved knowledge, connected sources, destinations, and actions for each context. When the host application provides verified identity and role information, AIRIN can use that context to narrow what the experience reveals and offers.
Plan a secure Web ChatPublic knowledge stays public
Public visitors remain within the information and workflows approved for the public website.
Verified context can narrow access
Inside an authenticated experience, the host application can provide verified identity and role context.
Documents, destinations, and actions stay scoped
Connected data, recommended pages, and available actions can be limited by the configured experience.
Your application remains the authority
AIRIN complements—rather than replaces—the authentication and authorization enforced by the host system.
Knowledge scope
The brain can grow as deep as your operation needs.
A focused knowledge setup is simpler to prepare and maintain. Larger catalogs, multiple locations, specialized documents, custom data sources, or frequent updates require more configuration and upkeep. We define that scope with you before launch, so the cost reflects the knowledge and workflows AIRIN is responsible for.
Put your business knowledge to work.
Give visitors useful answers, capture the right details, and guide each conversation toward an approved next step.